Refund policy

14-DAY CANCELLATION & WITHDRAWAL PERIOD

In accordance with UK law and the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. This window includes weekends and bank holidays. To exercise this right, inform us via a clear statement by email.

RETURNS & ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and in a resalable condition.

Physical Prints & Stationery: Must be returned flat and undamaged.

Exclusions: Custom/personalised items and digital downloads once the download has begun are generally exempt from the right of withdrawal.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days of us receiving the returned item (or proof it was sent), and a credit will automatically be applied to your original method of payment, unless otherwise agreed.

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

DAMAGED OR DEFECTIVE ITEMS

We only replace items if they are defective or damaged. As per the Consumer Rights Act 2015, we ensure all products are of satisfactory quality and fit for purpose.

Print Club Subscription Refunds

Print Club subscriptions are subject to a minimum term of 3 months. Refunds are not available for subscription payments made within the minimum term. Once the minimum term has been completed, you may cancel your subscription at any time, and no further charges will be made.