Refund policy
14-DAY CANCELLATION PERIOD In accordance with UK law, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise the right to cancel, you must inform us of your decision through a clear statement via email.
RETURNS & ELIGIBILITY To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and in a resalable condition.
- Physical Prints & Stationery: Must be returned flat and undamaged.
- Exclusions: Perishable goods, custom/personalised items, and digital downloads are generally exempt from being returned.
REFUNDS Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
SHIPPING RETURNS You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
DAMAGED OR DEFECTIVE ITEMS We only replace items if they are defective or damaged. As per the Consumer Rights Act 2015, we ensure all products are of satisfactory quality and fit for purpose.
Print Club Subscription Refunds Print Club subscriptions are subject to a minimum term of 3 months. Refunds are not available for subscription payments made within the minimum term. Once the minimum term has been completed, you may cancel your subscription at any time, and no further charges will be made. If you have any questions about your subscription, please contact us before purchasing.